Northern rail blocking Twitter complainers `adds insult to injury`
(The Guardian Money News)

Companies `should bend over backwards to help passengers´ amid rail chaos, says Which?A consumer watchdog has accused rail companies of `adding insult to injury` by blocking people on social media when they complain.Which? said Northern rail - which cancelled hundreds of trains this week during the bungled launch of its new timetable - had been blocking passengers after they complained about the service on Twitter. Continue reading...